Privacy & Data Protection Policy

1. Overview & Commitment

At Saabq Chat, we recognize that your customer conversations, support interactions, and business messages represent sensitive corporate assets. This policy clearly outlines what data we collect, how it is processed, and the rigorous safeguards we enforce to guarantee zero unauthorized access or data exploitation.

[!NOTE] We never sell, rent, monetize, or trade your company or customer data under any circumstances. You retain 100% complete ownership of your data at all times.

2. Information We Collect

We collect only the minimum necessary data to provide scalable omnichannel engagement services:

• Account Credentials: Name, business email, phone number, company name, and subscription billing details.
• Messaging Content & Payloads: Text messages, attachments, voice notes, and customer identifiers (such as WhatsApp phone numbers or Instagram handles) received via connected channels.
• Technical & Observability Metrics: IP addresses, browser types, operating systems, tamper-evident audit logs, and agent response latency metrics.

3. How We Process Your Data

Data is processed strictly for legitimate operational purposes:

1. Omnichannel Delivery: Receiving, routing, and dispatching interactions across WhatsApp, Live Chat, Email, and Social Inboxes.
2. AI Copilot & Automation: Powering autonomous resolution and agent assistance strictly against your approved knowledge base.
3. Performance Intelligence: Computing first-response speed, SLA adherence, and customer satisfaction (CSAT) ratings.
4. Security & Threat Prevention: Detecting anomalous activity, mitigating abuse, and enforcing tenant isolation.

4. AI Processing & WhatsApp Privacy

• Zero Public LLM Training: Your private customer messages and conversations are never utilized to train public foundation models.
• Official Meta Compliance: All WhatsApp integrations operate strictly via the official Meta WhatsApp Business Cloud API in compliance with enterprise data handling policies.

5. Enterprise Security & Encryption

• In-Transit Encryption: All communications utilize TLS 1.3 and HTTPS with strict cipher suites.
• At-Rest Encryption: Databases and persistent object stores are encrypted with AES-256 standards.
• Multi-Tenant Isolation & Audit Logs: Rigorous database tenancy boundaries with continuous audit tracking for every administrative action.

6. Your Rights & Data Ownership

In compliance with international and regional data protection regulations (including GDPR and the Saudi Personal Data Protection Law):

• Right to Access & Portability: Export your customer interaction archives and contact lists anytime via REST API or control panel.
• Right to Rectification: Update and rectify incorrect records instantly.
• Right to Erasure: Request permanent and irreversible deletion of your account and all associated communication payloads upon contract termination.

7. Cookies & Session Storage

We use strictly necessary functional cookies solely to maintain authenticated sessions, language selection, and theme preferences. We do not deploy intrusive third-party cross-site advertising trackers.

8. Data Protection Officer (DPO) Contact

For security disclosures, compliance questions, or data rights inquiries, please reach out to our team:

• Email: privacy@saabqchat.com
• Legal & Compliance: compliance@saabqchat.com
• Headquarters: Digital City, King Fahd Road, Riyadh, Saudi Arabia