Terms of Service
These terms govern your subscription and use of the Saabq Chat platform, APIs, and associated customer service technologies.
Military-Grade Encryption
Full encryption in-transit via TLS 1.3 and at-rest with AES-256 standard.
Zero Data Selling
Your customer conversations are 100% your private property. We never monetize data.
Regulatory Compliance
Engineered in strict accordance with Saudi NDMO standards and global GDPR.
Right to Erasure
Export your complete dataset or request permanent irreversible data erasure anytime.
1. Acceptance of Terms
By creating an account, accessing, or subscribing to Saabq Chat, you agree to be bound by these Terms of Service. If you represent an organization, you warrant that you hold sufficient legal authority to bind that entity.
2. Subscription License & Account Security
- Saabq Chat grants your organization a non-exclusive, revocable, and non-transferable license to access the platform in accordance with your plan tier.
- You remain solely responsible for safeguarding credentials and managing role-based agent access across your workspaces.
3. Acceptable Use & Messaging Compliance
- The platform may not be used to dispatch unsolicited spam broadcasts, unlawful content, or deceptive campaigns.
- You agree to comply strictly with third-party platform messaging policies, including Meta's WhatsApp Commerce Policy and messaging guidelines.
4. Availability & SLA Commitments
- We maintain a target platform availability threshold of 99.9% uptime.
- Enterprise tier customers receive dedicated Service Level Agreements with prioritized response windows and uptime guarantees.
5. Billing & Cancellations
- Subscriptions are billed in advance on a recurring monthly or annual cadence.
- You may modify or terminate your plan at any time through the administration billing portal prior to the start of the next billing cycle.
Data Protection Officer
Security & Compliance TeamFor security inquiries, audit requests, or compliance clarifications, reach out directly.
privacy@saabqchat.com